About Us

Contact Hampden Moving & Storage

Hampden Moving & Storage
1304-B Continental Drive
Abingdon, MD 21009
Driving Directions

Tel: 410-893-6683
Toll Free: 800-762-3833
Fax: 410-671-7971

Hampden Moving and Storage was established in Baltimore, Maryland in 1895. Over the years the company has grown, expanded, and become one of the most recognized names in the moving industry. From the horse and wagon days to a fleet of modern moving vans and storage warehouses that can provide a specialized climate and humidity environment, Hampden has come a long way.

Many movers come and go but not Hampden Moving & Storage. Hampden has a rich history of quality service and a loyal customer base that keeps coming back move after move. For over 100 years, the big name in moving is still Hampden Moving and Storage. Then of course, we cannot forget about the famous Hampden Kid – a moving industry icon that can still be seen and heard in and around town.

Contact us today for additional information on our moving services or request a free moving quote.

Affiliations
American Moving & Storage Association
Chamber of Commerce
Association of Realtors
Route 40 Business Association
Maryland Motor Truck Association

 



 

Testimonials

 

Customer feedback and assessment of our service are key to our continued improvement and commitment to quality. The following responses from customer surveys represent the top quality service that our company has produced since 1895:

"Your moving crew was excellent! Please be sure to let them know I appreciate what a wonderful job they did. Great crew!"
-Paul H.

"This is my a third time using you and I wouldn't use anyone else! The driver and his crew were just outstanding. They were all professional yet fun and extremely helpful. Even in the rain, they took great care with my things. I will be requesting the same crew for my next move to the new home. Thanks guys!"
-Nancy B.

"Outstanding service! Driver was flexible to accommodate 2nd stop to deliver recently sold items;and worked out charges with neighbor receiving items. Good Work!!"
-Kevin C.

"Thanks! It's always tough moving and you guys understand that."
-Jerry B.

"Terrific people, terrific service. Thank you."
-David S.

"The crew was very professional and worked very hard. Given the wet day and the challenges of our houses layout, I was amazed at the lack of issues. I will definitely use Hampden for my next move."
-Thomas L.

"Very professional crew. Worked vey hard and were always busy- no standing around. Very good with my children during a stressful time. Excellent experience!"
-Rich B.

"Great experience- great crew. Will use Hampden again for move next June."
-Amber N.

"The crew was great, professional and a pleasure to work with!!"
-Elise Z.

"Very pleased- especially since we were forced to reschedule our move-thanks for understanding and making the moving process easy!"
-Robert L.

"We found the crew to be punctual, hard working, efficient and courteous. A stressful day was made much easier."
-John W.

"Our service crew was efficient and polite. They were like a well-oiled machine. Thanks so much for making our move go smoothly."
-Jeremy M.

"Very pleased with the movers assigned to me today. Both men were pleasant and professional. I wish all movers were as professional as the two of them. Thanks so much!"
-Kim A.

"Thank you so much for helping me get some of my mother's special pieces to family members. Her hope chest, antique table, and chair made it to my nephew in DC today. The men that packed them up could not have been nicer and took great care in wrapping everything. My nephew was very happy to receive it all. Many thanks to Hampden Moving for being willing to do small moves like this. Other companies I called would not consider it. I won't hesitate to recommend you. Thanks again!"
-Mary R.

"Mark, our sales consultant, was great. He was friendly and went above and beyond to help us."
-Sarah P.

"Very personable and professional crew! This is our 2nd move with you and both crews were fantastic. Hopefully we won't be moving anytime soon, but if the need arises we will certainly call you."
-Tracy A.

"I just wanted to comment on our move, Luther and the crew were great, professional and courteous!! Our belongings arrived at our new house several states away safe and secure and my biggest fear was my motorcycle and it was unloaded without a scratch on it (phew). Jackie in the office was pleasant and helpful and Mark our estimator was great as well and very precise!! Thanks to everyone at Hampden that made a very stressful situation a calm and relaxing experience….would highly recommend you guys to anyone!!"
-Scott R.

"Your movers are very professional, respectful, and friendly. I enjoyed having this team for our move."
-Rita S.

"I appreciate the care you put into your work, answering requests whether by email, phone or in person. Margaret was warm and caring and Luther handled our things (and us) well!"
-Wendy O.

"Really nice guys- thanks for doing a great job!"
-Shireen G.

"Crew was pleasant and communicated well."
-Charles H.

"I appreciate the care you put into your work- answering requests whether by email, phone, or in person."
-Wendy O.

"I rarely write reviews, but felt compelled to sing the praises of Hampden Moving & Storage. By far Hampden beats the competition hands down. Mark McMahon and Jackie Newby were the epitome of professionalism when it came to cost and estimation and scheduling my move. Communication was excellent. Luther and the two other members of his crew were courteous, hard-working, reliable, timely, experienced moving – and steady, no timewasters. The cost estimated for the move was more than reasonable and considerably lower than 2 of 3 other competitors and worth every cent. My move went better than expected and was smooth from beginning to end. I am definitely a happy customer and now a loyal customer, too.!!"
-Karolynn M.

"Excellent performance. Thanks! "
-Marc S.

"Crew was great! Thank you- we will call again soon!"
-Kris G.

"An excellent experience. I will call you for my next move and will recommend you to family and friends! Everyone I dealt with was professional and courteous and made clear they cared about their customers and their belongings".
-Gina T.

"Would recommend to friends and family."
-Cristi B.

"Your people did their jobs professionally and pleasantly."
-Henry P.

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"The three gentlemen that moved me were professional, friendly, and very competent. I would ask for them again."
-Ellen G.

"They were excellent, very accommodating, and professional."
-Janine S.

"Our crew was friendly, happy, and professional. You made our move very pleasant."
-Mona K.

"I was very well pleased with everything."
-Bernard R.

"The move went very smoothly. Thank you for all your help!"
-Danny O.

"We were very please with the professionalism of your company and crew. They couldn't have been nicer! "
-Dwayne S.

"The moving crew was the most courteous crew I have ever dealt with."
-Gwen G.

"The crew was courteous and professional."
-Linda A.

"Excellent service!! This was my second move with Hampden. The packing team was excellent as was the moving team. A+ + experience!"
-Allison D.

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"The crew that came to our home was very nice and did a great job. Thanks so much for everything."
-Dee S.

"This was our second move with you. We were very happy both times. Everyone we had contact with was great!"
-Kathy C.

"Thanks so much for all your assistance with my father's recent move. Ed and his crew were very friendly and helpful- especially with a move for the elderly. Everything was great!"
-Mary L.

"Everyone that assisted me in my move and made it all possible (Mark, Jackie, the driver and his crew) were extremely informative, friendly, and professional. Each and everyone get a #10 performance. Thank you and God Bless."
-Mary G.

"Your entire personnel from beginning to end were outstanding. Your driver and service crew went above and beyond my expectations. If they should receive any extra merits for their excellent work, they deserve it!"
-Lois B.

"Both the packing and moving crews were exceptional! This was my sixth move in ten years and Hampden was by far the best. If I ever move again, Hampden will be my moving company. Thanks for a great experience!"
-Stuart T.

"Bruce, Bernard and Bill were an incredible team! I am still in awe that they were so fast, meticulous, and strong on a very long, hot day. Count us among your pleased clients- we would recommend Hampden to anyone! Thanks for making a stressful day so much easier!"
-Erin P.

"Excellent move, job, work ethic, and customer service! Many thanks!"
-Alison G.

"Excellent service- very pleasant personnel."
-Patricia F.

"Very professional crew!"
-Bruce B.

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"The entire experience was pleasant, professional, and expertly executed. Would recommend Hampden to anyone."
-Eileen A.

"We had an excellent experience with all the movers!"
-Ron A.

"This crew was the most exceptional I have seen protecting our furniture, and the new paint/ wood floors in the home we moved into. Without reservation, the experience was noteworthy. Nothing was damaged and everything was put back together correctly at the moving site. I'd recommend Hampden Moving & Storage to anyone."
-Richard R.

"All of our interactions with Hampden, regardless of which person we spoke to, were excellent. You were flexible with our last minute timing change, which was much appreciated. Would definitely use your company again and would happily recommend you to others. Thanks."
-Bryan K.

"I used Hampden Moving & Storage last year and I was very happy, that is why I choose them this year. The moving crew was very professional and pleasant to talk to. The moving crew was so efficient; I plan to use Hampden for all future moves."
-Kathryn K.

"They were all fabulous! With all the incompetence in the world today, it was a pleasant surprise to have such excellent service. It was amazing! Thanks so much."
-Carol M.

"I've had movers seven times. This move was the best ever. The driver was excellent and the crew was very competent and polite. Thanks for a great move."
-Peter W.

"All went smoothly and everyone was efficient, helpful, and absolutely (but importantly) a delight to work with. Many thanks."
-Jonathon K.

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"Give all the guys a raise/ bonus- hard working crew!."
-Vince C.

"Charles and his crew were delightful and very professional. They made the whole moving experience bearable."
-Nancy C.

"Great job at a reasonable cost. Thank you!."
-Tom T.

"The ultimate compliment….I would/will refer others to your company."
-Pat T.

"Bruce and the crew were great!."
-Kathryn C.

"We were very pleased with the move. Bernard, Tom, Danny, and Jeff all did a wonderful job."
-Karen H.

"I would like to take a moment to let you know what an outstanding job your crew did for us on our move that occurred earlier this month. The driver and crew did an amazing job and were polite and extremely professional. While the weather could have been better (as it poured rain the second half of the move), the crew was as courteous and friendly when they left as they were when they arrived on site. I would strongly recommend your company to anyone who is planning a move and please give our personal thanks to our crew."
-John S.

"We were very impressed with the moving crew and driver. They arrived on time and got everything moved in less than the estimated time. Debbie did a great job estimating- her performance was a 10!!! I will recommend Hampden Moving & Storage to anyone who is moving. Thank you for doing a great job."
-Stephanie A.

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"I was very pleased!!! The moving crew was professional and courteous. They exceeded my expectations. The cost for moving was very reasonable!"
-Warren J.

"Our move was a most pleasant experience. We had not moved in 42 years and everyone at Hampden Moving & Storage made this move very easy. Thank you so much to Jackie, Mark, Bill McMahon, and Luther and his crew. Everyone was very professional and easy to work with."
-Pat V.

"Great experience – both ends were great! Dan and Bernard were very professional, efficient and Jackie was very accommodating with our changing schedule. We will recommend you to our friends- Thanks!"
-Cindy C.

"The movers were fast, courteous, and made sure not to dirty our new house (mats and plastic was laid on all the floors). Thanks for a great job!"
-Rob M.

"Great teamwork! I could not have had a better crew. Polite, very supportive, and compassionate. It was a very emotional move for me but I'd give them 5 STARS*****. Please thank them again for me."
-Joan L.

"I haven't moved in 30 years, and this was a painless experience. I especially thank Moe and his crew. They would do anything that I asked willingly."
-Nancy S.

"I would be happy to refer you to anyone looking to move!"
-Tammy G.

"Everyone was professional, attentive, and well coordinated from start to finish. The packing crew was diligent and skilled."
-Colleen D.

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"We were VERY pleased with the moving process. The crew was upbeat and focused on the task. Charlie was great- got tricky pieces through tight spaces. Thank you!"
-Jorie S.

"Driver and service crew were magnificent- Extremely careful and courteous."
-Lauren H.

"I retired from the military after 21 years of service and this was the best move I have ever had in my life. The guys were very professional and considerate. I have referred you to other people. Thanks again for your help. It took a lot of the stress off normally had for a move."
-Ronald H.

"My moving crew was the best. I never have met a more respectful group of hard workers. I can only say that your company is very lucky to have such good people. Thanks again!"
-Rosemary H.

"The crew did a great job and moved items in very tight places with no damage at all."
-Donna I.

"It was a great experience, I will recommend you to everyone I know who is moving."
-Stephanie E.

"Thanks for making a very difficult day a pleasant experience."
-Elois C.

"Best moving experience I have ever had!!!"
-Julia S.

"Before our move with Hampden Moving & Storage, I had minimal experience with a moving company. With this company, it felt as if I had known them for years instead of hours. The pack crew and move crew worked very hard and were extremely understanding of my circumstances and limited availability that was given for the move. I would definitely recommend this company to anyone needing to move. Even my husband who has had more experience with movers was extremely impressed not only by how well everything was packed but also by the move crew and their handling of things that were very dear to him."
-Michele J.

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"Moe and his crew were professional and fantastic! They worked very well as a team!"
-Morgan E.

"Your company was very professional in all the steps that made my move the best that anyone could ask for! Thanks again!"
-George M.

"Perfect 10's…Better than any Olympic performance! Thank you for making what could have been difficult, an easy transition!!!"
-Jim P.

"Just one word to describe our experience is "Phenomenal."
-Ed B.

"The whole team from Hampden was pleasant, professional and helpful...very much appreciated. Thank you."
-Joan K.

"You moved me into my current home ten years ago. You all were wonderful then, and you still are. Thanks for a job well done."
-Patricia S.

"The salesperson was great --very professional and understanding. Jackie was very helpful. Luther and his crew were the best. Keep up the good work."
-Dwayne N.

"The crew was excellent--very professional--and got along well as a team. We had the extreme circumstance of a snowstorm, and they moved along in very poor weather conditions...great job!"
-Debbie F.

"The driver and his crew were pleasant and helpful for the whole move. I will certainly recommend Hampden. Thank you for a very pleasant move."
-Alice D.

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"Packing crew and move crew both worked very efficiently. Both crews were exceptionally helpful in answering my questions and concerns. Thank you for giving me great crews."
-Dawn C.

"Everything went very smoothly--thanks so much for the help!"
-Baker K.

"All I can say is everything was perfect. Your employees were very nice and had a great attitude. I would recommend your company to anybody who needs to move."
-Margaret S.

"We were very happy with all aspects of our move. Danny was helpful and he and the crew handled our belongings carefully. This was the best moving experience we've ever had. Thank you!"
-Jessica B.

"Hampden moved us originally in 1958. If we were to move again, we would call you. if asked by anyone, we would say you were AAA+."
-Kenneth S.

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Frequently Asked Questions

Frequently Asked Questions

The key to a smooth move is organization. Based upon over 100 years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move. If you still have questions after browsing through the topics, please feel free to contact us for additional information.

Hampden Moving & Storage has structured its frequently asked questions into four segments to assist you in finding your answers as quickly as possible. The four areas are:

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Let's Get Started

When Should I Call a Moving Company?
The earlier, the better. Although the actual van assignment may not be made until a few days before your move, it's wise to give your moving company from four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard type of service, require alternate pickup and delivery dates. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with your Mayflower agent, who can advise you regarding the types and costs of services available.

back to questionsDo I Need an Estimate?
A Mayflower agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Your Mayflower agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate.

Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment.

Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required. These shipments are handled by the local moving company, not the interstate carrier.

back to questionsWhat is a Binding Estimate?
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 60 days.

If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

If you are interested in obtaining a binding estimate, please discuss it with your Mayflower agent.

back to questionsWhen is the Best Time to Move?
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

However, Mayflower believes you should move when it is most convenient for you. Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving children during the school term
  • separation of the family while the move is under way

If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.

back to questionsHow Long does it Take to Move?
This depends on many factors,such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.

With the help of Mayflower's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.

back to questionsIs a Moving Company "Licensed"
It would be more accurate to say that a moving company is "registered". For example, Mayflower has been issued a certificate of authority by the federal government to move household goods among any of the 50 states. As a motor carrier, Mayflower has maintained a certificate of authority with the US Department of Transportation (DOT) since September 27, 1988.

A local moving company ("agency") affiliated with a national van line such as Mayflower may also be registered with the DOT to move interstate shipments within certain geographical areas.

back to questionsHow do You Determine What my Move Will Cost?
Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van and weighed. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage (see "Am I Protected Against Loss Or Damage While My Goods Are In Transit?"), plus charges for any "accessorial" services (such as packing and unpacking) performed by the Mayflower agent at your request. These charges are based on "tariff" rate schedules.

back to questionsWhat is a Tariff?
This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available for your inspection upon request.

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Understanding What Things Cost

How and when should I pay?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).

Payment for your Mayflower shipment can be made by one of the following methods: cash, traveler's check, money order or cashier's check. In addition, the American Express® Card, Discover CardSM, Visa® or MasterCard® can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

Payment of estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

back to questionsAm I protected against loss or damage while my goods are in transit?
Yes, but how much protection you have and its cost to you depend upon the Mayflower "valuation" program you choose - Full-Value Coverage or Released Rate Liability (60 cents per pound per article).

The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Mayflower. The liability of Mayflower for loss or damage is based upon Mayflower's tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because Mayflower does not offer insurance.

back to questionsReleased Rate Liability - Basic Coverage
With this type of valuation, Mayflower's maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

back to questionsFull-Value Coverage
Under this protection plan, if any article is lost, destroyed or damaged while under Mayflower's interstate authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by Mayflower, or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. An additional charge applies for this option. Mayflower will determine the appropriate settlement method to be used.

Full-Value Coverage and deductible options are available in dollar increments to fit your needs at very attractive rates.

The deductible options are as follows:

  • Option A -- Full-value protection with no deductible
  • Option B -- Full-value protection with a $250 deductible
  • Option C -- Full-value protection with a $500 deductible

Mayflower's total liability for loss or damage will be the amount you declare as the value of your shipment. However, the minimum total declared value must be at least equal to the weight of your shipment multiplied by $6.00.

back to questionsItems of "Extraordinary Value"
In the moving industry, items having a value of more than $100 per pound are known as "articles of extraordinary value." All "articles of extraordinary value" in your shipment must be listed on the High-Value Inventory form which will be given to you by the salesperson to complete. An online copy is also available. Although you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware. In the event of a claim, any settlement involving an article of extraordinary value listed on the High-Value Inventory form is limited to the value of the article, not to exceed the declared value of the shipment, based upon the Mayflower valuation program applicable to your shipment. If an article of extraordinary value is not listed on the form, Mayflower's maximum liability is limited to $100 per pound per article. If you are not shipping any items of high value, sign the form and print the word "None" in the inventory list.

Shipments that move under the Released Rate Liability program, in which the declared value of the shipment would be 60 cents per pound per article, would not be covered by the provisions applicable to articles of extraordinary value. The High-Value form should still be signed with the words "Not Applicable" written on the form.

You must select the valuation program, and you must write your choice in the "Valuation" box on the Bill of Lading in your own handwriting.

For a full description of the Full-Value Coverage and Released Rate Liability programs, please ask your Mayflower agent.

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Questions about my belongings

Can my possessions be stored temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Mayflower agent's warehouse. Mayflower agents throughout the world provide safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.

If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your Mayflower agent for information regarding storage arrangements.

back to questionsWill my furnishings remain clean?
Mayflower protects your upholstered furniture with ClearGuard, a clear plastic material, before they are wrapped with furniture pads.

back to questionsDo my appliances need special attention?
Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and ice makers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

It is the owner's responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company.

back to questionsCan I pack my china, glass and crystal?
Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.

Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest". Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile", and list the contents on the outside. Be sure to seal the carton with tape.

Cartons, paper and tape may be purchased from your local Mayflower agent for a small fee. Also ask your agent for a copy of the free booklet "The Do-It-Yourself Packing Guide".

back to questionsCan I pack my clothes in a chest or dresser drawers?
Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

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Items that we can't move

Can I move my frozen foods?
Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Mayflower agent. In most instances, we suggest that shipping arrangements be made through local frozen food locker plants, especially for a long-distance move. It is even easier just to use up the foods prior to the move or donate them to someone.

back to questionsCan I move jewelry and other valuables?
Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Mayflower agent of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign the High-Value Inventory form and sign the "Extraordinary (Unusual) Value Article Declaration" box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write "none" on the High-Value Inventory form and sign it.

back to questionsCan I move my house plants?
Mayflower cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car or ship them by plane.

Some states prohibit the entry of all plants, while other states will admit plants under certain conditions; still others have no plant regulations. Be sure to check the regulations of the state to which you're moving.

back to questionsCan I move my pet?
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Mayflower agent will be glad to suggest alternate ways to ship your pets safely.

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Non-Allowables

GO TO THE NON ALLOWABLE LIST ON THE HELPFUL MOVING TIPS PAGE: Click here (LINK)

Before your possessions are packed and loaded, it is important that you understand which items cannot be shipped because they are:

  • A hazard
  • Perishable
  • Items of personal importance/sentimental value

 



 

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Hampden and the Pro Mover Program

 

At Hampden Moving and Storage, we proudly display the official ProMover logo on our website. The American Moving & Storage Association (AMSA) created this “seal of approval” in an effort to help consumers quickly identify those moving companies, like Hampden, that hold themselves to a higher Code of Ethics.

 

What is a ProMover?

The ProMover Program promotes ethical principles in the moving and storage industry and works with Federal and state governments to mitigate unethical moving practices; it clearly separates professional movers from rogue operators masquerading as legitimate movers. And most importantly, this program aids consumers by providing an identifiable measure of quality while, at the same time, enhancing the moving industry by encouraging and recognizing high professional achievement.

To qualify as a ProMover movers must agree to abide by a Code of Ethics and pass a rigorous review of professional business standards before being recognized as a quality moving company. In addition, each mover must execute a Signatory Agreement affirming that they agree to uphold the Code of Ethics of the AMSA, to use/display any AMSA Logo, including the ProMover logo, in a professional manner, and to observe the FMCSA/STB consumer regulations and the AMSA By-Laws.

Only qualified AMSA movers will be able to become ProMovers and only ProMovers will be able to use the identifying logo.

What is AMSA?

AMSA (American Moving & Storage Association) is the only national trade association representing motor carriers that specialize in household goods transportation and commercial moving and storage. AMSA has approximately 3,700 members, including national and international van lines with agency networks; independent national and international van lines; local agents affiliated with a van line network; and local unaffiliated movers. AMSA members are domiciled and provide relocation and warehousing services throughout North America and at strategic locations throughout the world.

As a representative of the nation’s household and office goods movers, AMSA holds itself out as the good steward of the moving industry. We believe in effective government regulations and policies which allow our members to provide quality service at competitive prices. Along with providing advocacy for consumers utilizing professional moving and storage services, we strive to furnish information that informs the public about their rights and responsibilities when they move and the value of professional moving and storage services.

During 2008, an estimated 40 million Americans will have changed residences -- some for new jobs and new beginnings, some to begin retirement, and some, unfortunately, for reasons beyond their control, such as divorce or foreclosure. Regardless, relocating can often be a hectic and stressful life transition said to rank right up there with losing a loved one or a job. During such times, it’s no wonder consumers may not be as careful as they should be when selecting a mover -- and as with other businesses, there are those in the marketplace who’ll take advantage of them.

This summer we had reporters and consumers contact us for help when so-called “rogue operators” -- con artists, really -- were not living up to their promises often made on a website the masked their phony operations. We heard about a trailer of household goods being held hostage unless the customer paid an exorbitant delivery fee. or a “mover” who claimed the items suddenly weighed more than they did when it was loaded -- and would cost substantially more to deliver.

Yet thankfully, not only do these incidents not tell the whole story – they’re actually a small fraction of it. The vast majority of the Americans who engaged a moving company were quite satisfied with the professionals who are members of the American Moving & Storage Association (AMSA). In fact, 99.9% of all moving claims by customers are resolved without litigation or even arbitration.

Our new ProMover Program can take the worry and the hassle out of moving.

AMSA CODE OF ETHICS

We, the members of the American Moving & Storage Association, stand united in our sincere beliefs that honest, ethical, efficient, and quality services to the public are the ultimate goals of this organization. And, we who are engaged in the transporting and storage of household goods, pledge ourselves to uphold and advance the following principles:

To consistently offer and provide the most efficient and reliable moving and storage services available, while adhering strictly to a policy of truth, honesty, integrity and fairness in all business transactions.

To consistently strive for improving in all facets of industry operations and to bind ourselves to the individual and collective effort of seeking and effectuating such improvement.

To be conscious and considerate of consumer needs to continually promote the progress, fraternity, education, and dignity of our industry so that the public will be better served.

To promote the elimination of fraud, deceit, misrepresentation and unethical practices within the industry and to engage in formal disciplinary review of any and all members involved in such practices.

To maintain the highest concern for health, welfare and safety of our employees, while recognizing their needs as both human beings and individuals.

 



 

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News

Bea Gaddy Center's "Thanks for Giving" Food Drive, November, 2008.

"A special 'thanks' to you, the management and associates of Hampden Moving and Storage, for your generous and enthusiastic support of FOX 45's Bea Gaddy Family Center 'Thanks for Giving' food drive on Friday, November 21, 2008. Hampden Moving & Storage's support of the Bea Gaddy Family Center throughout the year, as well as this special donation, will help hundreds of families in need this Thanksgiving. Even with the slow economy causing people to make difficult decisions about their incomes and needs, the Baltimore community responded by opening their hearts and wallets. FOX 45 viewers donated 2,740 pounds of food and $12,735 in financial support to the Bea Gaddy Family Center. It's the simple act of giving that each of us can do and can do together that provides comfort and reassurance to those with so little. From all of us at FOX 45, 'Thanks for Giving'. All monies and checks have been forwarded to Connie Bass, Director of the Bea Gaddy Family Center, 425 North Chester Street, Baltimore, MD, 21231 Thank you...and our best wishes for a happy, healthy holiday season."

On the Move--Mayflower Transit Agent Newsletter, April 2008

"Hampden Moving & Storage Co., Abingdon, Md.--Just one word to describe our experience: phenomenal. Debbie Kilby clearly explained what was required to prepare for the move, was extremely pleasant, and we enjoyed our meeting. Jackie was phenomenal and extremely compassionate throughout the process. The moving crew-- Moe, Leon, and Melvin,--were tremendous, extremely pleasant and very professional. On the day of--on the move from our previous house, Bill McMahon from Quality Control arrived to see how things were going. He was extremely pleasant and made sure we were happy with the moving process. Hampden Moving & Storage’s process, customer focus and compassion is a benchmark other moving companies should model after. Hampden will always receive our highest recommendation."

Community Involvement

Hampden Moving & Storage, Inc., has been honored with the U.S. military’s prestigious “Green Arrow Award.” This honor, granted to the top transportation service providers, recognizes outstanding service and performance in the Non-Temporary storage program, evaluating moving companies on inspection reports, claims, complaints, suspensions, and overall quality of service. Hampden Vice President Dan Shanahan commented: “Hampden is very pleased to receive The Green Arrow Award, which represents our continued commitment to excellence and serving our customers. To be recognized as a leading service provider among hundreds of moving companies across 19 states is indeed a great honor. We would like to commend the military's Regional Storage Management Office for having such a program that awards those transportation providers who bring best practices to their everyday operations.”

Hampden Partners with Habitat for Humanity

On Tuesday, March 20, 2007, Hampden volunteered its signature “Red Carpet” service to help move the Habitat for Humanity warehouse from Baltimore to their new home in Edgewood, Harford County, Maryland. The contents of the warehouse included items donated to the Chesapeake chapter of Habitat. These items will be sold out the new Edgewood warehouse and the proceeds will be used to initiate a “ReStore” facility for the Chesapeake and Harford Habitat chapters. The ReStore facility will provide an ongoing source of income for these two chapters of Habitat for Humanity. The proceeds of the sales at the ReStore will then be used to further support home building projects for Habitat for Humanity. Hampden teamed up with Habitat over a year ago and has been pleased to donate trucks, equipment and strong workers to help bring families in need one-step closer to their dreams of moving into their own homes.

Hampden Kid Appearances

The Hampden Kid is alive and well at Hampden Moving & Storage. He is out and about in the community. You may see the Hampden Kid at a Navy Football game or a function at Iron Birds Stadium or Oriole Park. He may even be visiting an elementary school or a county fair. In fact, many people have requested the Hampden Kid Mascot to visit a corporate function or a even special birthday party. (read more about the Hampden Kid)

 



 

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The Hampden Kid

The famous Hampden Kid has been a household name for generations. Even today repeat customers call Hampden Moving and Storage and sing the little jingle and let us know that we handled their move five, ten or even forty the Hampden Kid years ago.

The Hampden Kid is alive and well at Hampden Moving & Storage. He is out and about in the community. You may see the Hampden Kid at a Navy Football game or a function at Iron Birds Stadium or Oriole Park. He may even be visiting an elementary school or a County fair. In fact, many people have requested the Hampden Kid Mascot to visit a corporate function or a special birthday party.

To check on availability of the Hampden Kid for appearances and more, email him directly at thehampdenkid@hampdenmoving.com or contact us at 410-235-0600 !

Fun Stuff

 



 

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Privacy Policy

Intent

Hampden Moving & Storage is committed to protecting the privacy of our customers and prospective customers. We have created this Web site to provide you useful information and to allow you to request additional information.
 

Information Collection and Use

In order to provide you with useful, timely information, and to determine the effectiveness of this Web site, certain information about your connection will be collected. This information will assist us with improving the services we offer. Information that is collected includes the number of visitors we have, the time of the visit, the type of browser and operating system being used to access this site, and information regarding where the connection originated.

Personal or confidential information will be collected only with your consent. This information may include your name, phone number, e-mail address, or other information that identifies you personally. This site does not require credit information or credit card numbers.

Hampden Moving & Storage will take every precaution to protect your personal and confidential information. When you enter personal information, it will be used only for the intended purpose.

Hampden Moving & Storage will not sell, share, or redistribute this information to anyone outside of the Hampden family of companies.

Links

This Web site contains links to other sites. Please be aware that Hampden Moving & Storage is not responsible for the privacy practices or content of such other sites. This Privacy Policy applies solely to information provided and collected by this Web site.

Content Ownership

All information made available on this Web site is property of Hampden Moving & Storage and its affiliates, and may not be disclosed, disseminated, or distributed to any unauthorized party.

Privacy Policy Changes

Hampden Moving & Storage reserves the right to add, modify, or remove portions of this policy at any time. It is recommended that you check back frequently.

 

Contact Hampden Moving & Storage

Hampden Moving & Storage
1304-B Continental Drive
Abingdon, MD 21009
Driving Directions

Tel: 410-893-6683
Toll Free: 800-762-3833
Fax: 410-671-7971