Customer feedback and assessment of our service are key to our continued improvement and commitment to quality. The following responses from customer surveys represent the top quality service that our company has produced since 1895:
"Your moving crew was excellent! Please be sure to let them know I appreciate what a wonderful job they did. Great crew!"
"This is my a third time using you and I wouldn't use anyone else! The driver and his crew were just outstanding. They were all professional yet fun and extremely helpful. Even in the rain, they took great care with my things. I will be requesting the same crew for my next move to the new home. Thanks guys!"
"Outstanding service! Driver was flexible to accommodate 2nd stop to deliver recently sold items;and worked out charges with neighbor receiving items. Good Work!!"
"Thanks! It's always tough moving and you guys understand that."
"Terrific people, terrific service. Thank you."
"The crew was very professional and worked very hard. Given the wet day and the challenges of our houses layout, I was amazed at the lack of issues. I will definitely use Hampden for my next move."
"Very professional crew. Worked vey hard and were always busy- no standing around. Very good with my children during a stressful time. Excellent experience!"
"Great experience- great crew. Will use Hampden again for move next June."
"The crew was great, professional and a pleasure to work with!!"
"Very pleased- especially since we were forced to reschedule our move-thanks for understanding and making the moving process easy!"
"We found the crew to be punctual, hard working, efficient and courteous. A stressful day was made much easier."
"Our service crew was efficient and polite. They were like a well-oiled machine. Thanks so much for making our move go smoothly."
"Very pleased with the movers assigned to me today. Both men were pleasant and professional. I wish all movers were as professional as the two of them. Thanks so much!"
"Thank you so much for helping me get some of my mother's special pieces to family members. Her hope chest, antique table, and chair made it to my nephew in DC today. The men that packed them up could not have been nicer and took great care in wrapping everything. My nephew was very happy to receive it all. Many thanks to Hampden Moving for being willing to do small moves like this. Other companies I called would not consider it. I won't hesitate to recommend you. Thanks again!"
"Mark, our sales consultant, was great. He was friendly and went above and beyond to help us."
"Very personable and professional crew! This is our 2nd move with you and both crews were fantastic. Hopefully we won't be moving anytime soon, but if the need arises we will certainly call you."
"I just wanted to comment on our move, Luther and the crew were great, professional and courteous!! Our belongings arrived at our new house several states away safe and secure and my biggest fear was my motorcycle and it was unloaded without a scratch on it (phew). Jackie in the office was pleasant and helpful and Mark our estimator was great as well and very precise!! Thanks to everyone at Hampden that made a very stressful situation a calm and relaxing experience….would highly recommend you guys to anyone!!"
"Your movers are very professional, respectful, and friendly. I enjoyed having this team for our move."
"I appreciate the care you put into your work, answering requests whether by email, phone or in person. Margaret was warm and caring and Luther handled our things (and us) well!"
"Really nice guys- thanks for doing a great job!"
"Crew was pleasant and communicated well."
"I appreciate the care you put into your work- answering requests whether by email, phone, or in person."
"I rarely write reviews, but felt compelled to sing the praises of Hampden Moving & Storage. By far Hampden beats the competition hands down. Mark McMahon and Jackie Newby were the epitome of professionalism when it came to cost and estimation and scheduling my move. Communication was excellent. Luther and the two other members of his crew were courteous, hard-working, reliable, timely, experienced moving – and steady, no timewasters. The cost estimated for the move was more than reasonable and considerably lower than 2 of 3 other competitors and worth every cent. My move went better than expected and was smooth from beginning to end. I am definitely a happy customer and now a loyal customer, too.!!"
"Excellent performance. Thanks! "
"Crew was great! Thank you- we will call again soon!"
"An excellent experience. I will call you for my next move and will recommend you to family and friends! Everyone I dealt with was professional and courteous and made clear they cared about their customers and their belongings".
"Would recommend to friends and family."
"Your people did their jobs professionally and pleasantly."
"The three gentlemen that moved me were professional, friendly, and very competent. I would ask for them again."
"They were excellent, very accommodating, and professional."
"Our crew was friendly, happy, and professional. You made our move very pleasant."
"I was very well pleased with everything."
"The move went very smoothly. Thank you for all your help!"
"We were very please with the professionalism of your company and crew. They couldn't have been nicer! "
"The moving crew was the most courteous crew I have ever dealt with."
"The crew was courteous and professional."
"Excellent service!! This was my second move with Hampden. The packing team was excellent as was the moving team. A+ + experience!"
"The crew that came to our home was very nice and did a great job. Thanks so much for everything."
"This was our second move with you. We were very happy both times. Everyone we had contact with was great!"
"Thanks so much for all your assistance with my father's recent move. Ed and his crew were very friendly and helpful- especially with a move for the elderly. Everything was great!"
"Everyone that assisted me in my move and made it all possible (Mark, Jackie, the driver and his crew) were extremely informative, friendly, and professional. Each and everyone get a #10 performance. Thank you and God Bless."
"Your entire personnel from beginning to end were outstanding. Your driver and service crew went above and beyond my expectations. If they should receive any extra merits for their excellent work, they deserve it!"
"Both the packing and moving crews were exceptional! This was my sixth move in ten years and Hampden was by far the best. If I ever move again, Hampden will be my moving company. Thanks for a great experience!"
"Bruce, Bernard and Bill were an incredible team! I am still in awe that they were so fast, meticulous, and strong on a very long, hot day. Count us among your pleased clients- we would recommend Hampden to anyone! Thanks for making a stressful day so much easier!"
"Excellent move, job, work ethic, and customer service! Many thanks!"
"Excellent service- very pleasant personnel."
"Very professional crew!"
"The entire experience was pleasant, professional, and expertly executed. Would recommend Hampden to anyone."
"We had an excellent experience with all the movers!"
"This crew was the most exceptional I have seen protecting our furniture, and the new paint/ wood floors in the home we moved into. Without reservation, the experience was noteworthy. Nothing was damaged and everything was put back together correctly at the moving site. I'd recommend Hampden Moving & Storage to anyone."
"All of our interactions with Hampden, regardless of which person we spoke to, were excellent. You were flexible with our last minute timing change, which was much appreciated. Would definitely use your company again and would happily recommend you to others. Thanks."
"I used Hampden Moving & Storage last year and I was very happy, that is why I choose them this year. The moving crew was very professional and pleasant to talk to. The moving crew was so efficient; I plan to use Hampden for all future moves."
"They were all fabulous! With all the incompetence in the world today, it was a pleasant surprise to have such excellent service. It was amazing! Thanks so much."
"I've had movers seven times. This move was the best ever. The driver was excellent and the crew was very competent and polite. Thanks for a great move."
"All went smoothly and everyone was efficient, helpful, and absolutely (but importantly) a delight to work with. Many thanks."
"Give all the guys a raise/ bonus- hard working crew!."
"Charles and his crew were delightful and very professional. They made the whole moving experience bearable."
"Great job at a reasonable cost. Thank you!."
"The ultimate compliment….I would/will refer others to your company."
"Bruce and the crew were great!."
"We were very pleased with the move. Bernard, Tom, Danny, and Jeff all did a wonderful job."
"I would like to take a moment to let you know what an outstanding job your crew did for us on our move that occurred earlier this month. The driver and crew did an amazing job and were polite and extremely professional. While the weather could have been better (as it poured rain the second half of the move), the crew was as courteous and friendly when they left as they were when they arrived on site. I would strongly recommend your company to anyone who is planning a move and please give our personal thanks to our crew."
"We were very impressed with the moving crew and driver. They arrived on time and got everything moved in less than the estimated time. Debbie did a great job estimating- her performance was a 10!!! I will recommend Hampden Moving & Storage to anyone who is moving. Thank you for doing a great job."
"I was very pleased!!! The moving crew was professional and courteous. They exceeded my expectations. The cost for moving was very reasonable!"
"Our move was a most pleasant experience. We had not moved in 42 years and everyone at Hampden Moving & Storage made this move very easy. Thank you so much to Jackie, Mark, Bill McMahon, and Luther and his crew. Everyone was very professional and easy to work with."
"Great experience – both ends were great! Dan and Bernard were very professional, efficient and Jackie was very accommodating with our changing schedule. We will recommend you to our friends- Thanks!"
"The movers were fast, courteous, and made sure not to dirty our new house (mats and plastic was laid on all the floors). Thanks for a great job!"
"Great teamwork! I could not have had a better crew. Polite, very supportive, and compassionate. It was a very emotional move for me but I'd give them 5 STARS*****. Please thank them again for me."
"I haven't moved in 30 years, and this was a painless experience. I especially thank Moe and his crew. They would do anything that I asked willingly."
"I would be happy to refer you to anyone looking to move!"
"Everyone was professional, attentive, and well coordinated from start to finish. The packing crew was diligent and skilled."
"We were VERY pleased with the moving process. The crew was upbeat and focused on the task. Charlie was great- got tricky pieces through tight spaces. Thank you!"
"Driver and service crew were magnificent- Extremely careful and courteous."
"I retired from the military after 21 years of service and this was the best move I have ever had in my life. The guys were very professional and considerate. I have referred you to other people. Thanks again for your help. It took a lot of the stress off normally had for a move."
"My moving crew was the best. I never have met a more respectful group of hard workers. I can only say that your company is very lucky to have such good people. Thanks again!"
"The crew did a great job and moved items in very tight places with no damage at all."
"It was a great experience, I will recommend you to everyone I know who is moving."
"Thanks for making a very difficult day a pleasant experience."
"Best moving experience I have ever had!!!"
"Before our move with Hampden Moving & Storage, I had minimal experience with a moving company. With this company, it felt as if I had known them for years instead of hours. The pack crew and move crew worked very hard and were extremely understanding of my circumstances and limited availability that was given for the move. I would definitely recommend this company to anyone needing to move. Even my husband who has had more experience with movers was extremely impressed not only by how well everything was packed but also by the move crew and their handling of things that were very dear to him."
"Moe and his crew were professional and fantastic! They worked very well as a team!"
"Your company was very professional in all the steps that made my move the best that anyone could ask for! Thanks again!"
"Perfect 10's…Better than any Olympic performance! Thank you for making what could have been difficult, an easy transition!!!"
"Just one word to describe our experience is "Phenomenal." (see article)
"The whole team from Hampden was pleasant, professional and helpful...very much appreciated. Thank you."
"You moved me into my current home ten years ago. You all were wonderful then, and you still are. Thanks for a job well done."
"The salesperson was great --very professional and understanding. Jackie was very helpful. Luther and his crew were the best. Keep up the good work."
"The driver and his crew were pleasant and helpful for the whole move. I will certainly recommend Hampden. Thank you for a very pleasant move."
"Packing crew and move crew both worked very efficiently. Both crews were exceptionally helpful in answering my questions and concerns. Thank you for giving me great crews."
"All I can say is everything was perfect. Your employees were very nice and had a great attitude. I would recommend your company to anybody who needs to move."
"We were very happy with all aspects of our move. Danny was helpful and he and the crew handled our belongings carefully. This was the best moving experience we've ever had. Thank you!"
"Hampden moved us originally in 1958. If we were to move again, we would call you. if asked by anyone, we would say you were AAA+."