Contact Hampden Moving & Storage
Hampden Moving & Storage
1304-B Continental Drive
Abingdon, MD 21009
Toll Free: 800-762-3833
Hampden Moving and Storage was established in Baltimore, Maryland in 1895. Over the years the company has grown, expanded, and become one of the most recognized names in the moving industry. From the horse and wagon days to a fleet of modern moving vans and storage warehouses that can provide a specialized climate and humidity environment, Hampden has come a long way.
Many movers come and go but not Hampden Moving & Storage. Hampden has a rich history of quality service and a loyal customer base that keeps coming back move after move. For over 100 years, the big name in moving is still Hampden Moving and Storage. Then of course, we cannot forget about the famous Hampden Kid – a moving industry icon that can still be seen and heard in and around town.
Contact us today for additional information on our moving services or request a free moving quote.
Customer feedback and assessment of our service are key to our continued improvement and commitment to quality. The following responses from customer surveys represent the top quality service that our company has produced since 1895:
"Your moving crew was excellent! Please be sure to let them know I appreciate what a wonderful job they did. Great crew!"
"This is my a third time using you and I wouldn't use anyone else! The driver and his crew were just outstanding. They were all professional yet fun and extremely helpful. Even in the rain, they took great care with my things. I will be requesting the same crew for my next move to the new home. Thanks guys!"
"Outstanding service! Driver was flexible to accommodate 2nd stop to deliver recently sold items;and worked out charges with neighbor receiving items. Good Work!!"
"Thanks! It's always tough moving and you guys understand that."
"Terrific people, terrific service. Thank you."
"The crew was very professional and worked very hard. Given the wet day and the challenges of our houses layout, I was amazed at the lack of issues. I will definitely use Hampden for my next move."
"Very professional crew. Worked vey hard and were always busy- no standing around. Very good with my children during a stressful time. Excellent experience!"
"Great experience- great crew. Will use Hampden again for move next June."
"The crew was great, professional and a pleasure to work with!!"
"Very pleased- especially since we were forced to reschedule our move-thanks for understanding and making the moving process easy!"
"We found the crew to be punctual, hard working, efficient and courteous. A stressful day was made much easier."
"Our service crew was efficient and polite. They were like a well-oiled machine. Thanks so much for making our move go smoothly."
"Very pleased with the movers assigned to me today. Both men were pleasant and professional. I wish all movers were as professional as the two of them. Thanks so much!"
"Thank you so much for helping me get some of my mother's special pieces to family members. Her hope chest, antique table, and chair made it to my nephew in DC today. The men that packed them up could not have been nicer and took great care in wrapping everything. My nephew was very happy to receive it all. Many thanks to Hampden Moving for being willing to do small moves like this. Other companies I called would not consider it. I won't hesitate to recommend you. Thanks again!"
"Mark, our sales consultant, was great. He was friendly and went above and beyond to help us."
"Very personable and professional crew! This is our 2nd move with you and both crews were fantastic. Hopefully we won't be moving anytime soon, but if the need arises we will certainly call you."
"I just wanted to comment on our move, Luther and the crew were great, professional and courteous!! Our belongings arrived at our new house several states away safe and secure and my biggest fear was my motorcycle and it was unloaded without a scratch on it (phew). Jackie in the office was pleasant and helpful and Mark our estimator was great as well and very precise!! Thanks to everyone at Hampden that made a very stressful situation a calm and relaxing experience….would highly recommend you guys to anyone!!"
"Your movers are very professional, respectful, and friendly. I enjoyed having this team for our move."
"I appreciate the care you put into your work, answering requests whether by email, phone or in person. Margaret was warm and caring and Luther handled our things (and us) well!"
"Really nice guys- thanks for doing a great job!"
"Crew was pleasant and communicated well."
"I appreciate the care you put into your work- answering requests whether by email, phone, or in person."
"I rarely write reviews, but felt compelled to sing the praises of Hampden Moving & Storage. By far Hampden beats the competition hands down. Mark McMahon and Jackie Newby were the epitome of professionalism when it came to cost and estimation and scheduling my move. Communication was excellent. Luther and the two other members of his crew were courteous, hard-working, reliable, timely, experienced moving – and steady, no timewasters. The cost estimated for the move was more than reasonable and considerably lower than 2 of 3 other competitors and worth every cent. My move went better than expected and was smooth from beginning to end. I am definitely a happy customer and now a loyal customer, too.!!"
"Excellent performance. Thanks! "
"Crew was great! Thank you- we will call again soon!"
"An excellent experience. I will call you for my next move and will recommend you to family and friends! Everyone I dealt with was professional and courteous and made clear they cared about their customers and their belongings".
"Would recommend to friends and family."
"Your people did their jobs professionally and pleasantly."
"The three gentlemen that moved me were professional, friendly, and very competent. I would ask for them again."
"They were excellent, very accommodating, and professional."
"Our crew was friendly, happy, and professional. You made our move very pleasant."
"I was very well pleased with everything."
"The move went very smoothly. Thank you for all your help!"
"We were very please with the professionalism of your company and crew. They couldn't have been nicer! "
"The moving crew was the most courteous crew I have ever dealt with."
"The crew was courteous and professional."
"Excellent service!! This was my second move with Hampden. The packing team was excellent as was the moving team. A+ + experience!"
"The crew that came to our home was very nice and did a great job. Thanks so much for everything."
"This was our second move with you. We were very happy both times. Everyone we had contact with was great!"
"Thanks so much for all your assistance with my father's recent move. Ed and his crew were very friendly and helpful- especially with a move for the elderly. Everything was great!"
"Everyone that assisted me in my move and made it all possible (Mark, Jackie, the driver and his crew) were extremely informative, friendly, and professional. Each and everyone get a #10 performance. Thank you and God Bless."
"Your entire personnel from beginning to end were outstanding. Your driver and service crew went above and beyond my expectations. If they should receive any extra merits for their excellent work, they deserve it!"
"Both the packing and moving crews were exceptional! This was my sixth move in ten years and Hampden was by far the best. If I ever move again, Hampden will be my moving company. Thanks for a great experience!"
"Bruce, Bernard and Bill were an incredible team! I am still in awe that they were so fast, meticulous, and strong on a very long, hot day. Count us among your pleased clients- we would recommend Hampden to anyone! Thanks for making a stressful day so much easier!"
"Excellent move, job, work ethic, and customer service! Many thanks!"
"Excellent service- very pleasant personnel."
"Very professional crew!"
"The entire experience was pleasant, professional, and expertly executed. Would recommend Hampden to anyone."
"We had an excellent experience with all the movers!"
"This crew was the most exceptional I have seen protecting our furniture, and the new paint/ wood floors in the home we moved into. Without reservation, the experience was noteworthy. Nothing was damaged and everything was put back together correctly at the moving site. I'd recommend Hampden Moving & Storage to anyone."
"All of our interactions with Hampden, regardless of which person we spoke to, were excellent. You were flexible with our last minute timing change, which was much appreciated. Would definitely use your company again and would happily recommend you to others. Thanks."
"I used Hampden Moving & Storage last year and I was very happy, that is why I choose them this year. The moving crew was very professional and pleasant to talk to. The moving crew was so efficient; I plan to use Hampden for all future moves."
"They were all fabulous! With all the incompetence in the world today, it was a pleasant surprise to have such excellent service. It was amazing! Thanks so much."
"I've had movers seven times. This move was the best ever. The driver was excellent and the crew was very competent and polite. Thanks for a great move."
"All went smoothly and everyone was efficient, helpful, and absolutely (but importantly) a delight to work with. Many thanks."
"Give all the guys a raise/ bonus- hard working crew!."
"Charles and his crew were delightful and very professional. They made the whole moving experience bearable."
"Great job at a reasonable cost. Thank you!."
"The ultimate compliment….I would/will refer others to your company."
"Bruce and the crew were great!."
"We were very pleased with the move. Bernard, Tom, Danny, and Jeff all did a wonderful job."
"I would like to take a moment to let you know what an outstanding job your crew did for us on our move that occurred earlier this month. The driver and crew did an amazing job and were polite and extremely professional. While the weather could have been better (as it poured rain the second half of the move), the crew was as courteous and friendly when they left as they were when they arrived on site. I would strongly recommend your company to anyone who is planning a move and please give our personal thanks to our crew."
"We were very impressed with the moving crew and driver. They arrived on time and got everything moved in less than the estimated time. Debbie did a great job estimating- her performance was a 10!!! I will recommend Hampden Moving & Storage to anyone who is moving. Thank you for doing a great job."
"I was very pleased!!! The moving crew was professional and courteous. They exceeded my expectations. The cost for moving was very reasonable!"
"Our move was a most pleasant experience. We had not moved in 42 years and everyone at Hampden Moving & Storage made this move very easy. Thank you so much to Jackie, Mark, Bill McMahon, and Luther and his crew. Everyone was very professional and easy to work with."
"Great experience – both ends were great! Dan and Bernard were very professional, efficient and Jackie was very accommodating with our changing schedule. We will recommend you to our friends- Thanks!"
"The movers were fast, courteous, and made sure not to dirty our new house (mats and plastic was laid on all the floors). Thanks for a great job!"
"Great teamwork! I could not have had a better crew. Polite, very supportive, and compassionate. It was a very emotional move for me but I'd give them 5 STARS*****. Please thank them again for me."
"I haven't moved in 30 years, and this was a painless experience. I especially thank Moe and his crew. They would do anything that I asked willingly."
"I would be happy to refer you to anyone looking to move!"
"Everyone was professional, attentive, and well coordinated from start to finish. The packing crew was diligent and skilled."
"We were VERY pleased with the moving process. The crew was upbeat and focused on the task. Charlie was great- got tricky pieces through tight spaces. Thank you!"
"Driver and service crew were magnificent- Extremely careful and courteous."
"I retired from the military after 21 years of service and this was the best move I have ever had in my life. The guys were very professional and considerate. I have referred you to other people. Thanks again for your help. It took a lot of the stress off normally had for a move."
"My moving crew was the best. I never have met a more respectful group of hard workers. I can only say that your company is very lucky to have such good people. Thanks again!"
"The crew did a great job and moved items in very tight places with no damage at all."
"It was a great experience, I will recommend you to everyone I know who is moving."
"Thanks for making a very difficult day a pleasant experience."
"Best moving experience I have ever had!!!"
"Before our move with Hampden Moving & Storage, I had minimal experience with a moving company. With this company, it felt as if I had known them for years instead of hours. The pack crew and move crew worked very hard and were extremely understanding of my circumstances and limited availability that was given for the move. I would definitely recommend this company to anyone needing to move. Even my husband who has had more experience with movers was extremely impressed not only by how well everything was packed but also by the move crew and their handling of things that were very dear to him."
"Moe and his crew were professional and fantastic! They worked very well as a team!"
"Your company was very professional in all the steps that made my move the best that anyone could ask for! Thanks again!"
"Perfect 10's…Better than any Olympic performance! Thank you for making what could have been difficult, an easy transition!!!"
"Just one word to describe our experience is "Phenomenal."
"The whole team from Hampden was pleasant, professional and helpful...very much appreciated. Thank you."
"You moved me into my current home ten years ago. You all were wonderful then, and you still are. Thanks for a job well done."
"The salesperson was great --very professional and understanding. Jackie was very helpful. Luther and his crew were the best. Keep up the good work."
"The driver and his crew were pleasant and helpful for the whole move. I will certainly recommend Hampden. Thank you for a very pleasant move."
"Packing crew and move crew both worked very efficiently. Both crews were exceptionally helpful in answering my questions and concerns. Thank you for giving me great crews."
"All I can say is everything was perfect. Your employees were very nice and had a great attitude. I would recommend your company to anybody who needs to move."
"We were very happy with all aspects of our move. Danny was helpful and he and the crew handled our belongings carefully. This was the best moving experience we've ever had. Thank you!"
"Hampden moved us originally in 1958. If we were to move again, we would call you. if asked by anyone, we would say you were AAA+."
Frequently Asked Questions
Frequently Asked Questions
The key to a smooth move is organization. Based upon over 100 years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move. If you still have questions after browsing through the topics, please feel free to contact us for additional information.
Hampden Moving & Storage has structured its frequently asked questions into four segments to assist you in finding your answers as quickly as possible. The four areas are:
Hampden and the Pro Mover Program
At Hampden Moving and Storage, we proudly display the official ProMover logo on our website. The American Moving & Storage Association (AMSA) created this “seal of approval” in an effort to help consumers quickly identify those moving companies, like Hampden, that hold themselves to a higher Code of Ethics.
What is a ProMover?
The ProMover Program promotes ethical principles in the moving and storage industry and works with Federal and state governments to mitigate unethical moving practices; it clearly separates professional movers from rogue operators masquerading as legitimate movers. And most importantly, this program aids consumers by providing an identifiable measure of quality while, at the same time, enhancing the moving industry by encouraging and recognizing high professional achievement.
To qualify as a ProMover movers must agree to abide by a Code of Ethics and pass a rigorous review of professional business standards before being recognized as a quality moving company. In addition, each mover must execute a Signatory Agreement affirming that they agree to uphold the Code of Ethics of the AMSA, to use/display any AMSA Logo, including the ProMover logo, in a professional manner, and to observe the FMCSA/STB consumer regulations and the AMSA By-Laws.
Only qualified AMSA movers will be able to become ProMovers and only ProMovers will be able to use the identifying logo.
What is AMSA?
AMSA (American Moving & Storage Association) is the only national trade association representing motor carriers that specialize in household goods transportation and commercial moving and storage. AMSA has approximately 3,700 members, including national and international van lines with agency networks; independent national and international van lines; local agents affiliated with a van line network; and local unaffiliated movers. AMSA members are domiciled and provide relocation and warehousing services throughout North America and at strategic locations throughout the world.
As a representative of the nation’s household and office goods movers, AMSA holds itself out as the good steward of the moving industry. We believe in effective government regulations and policies which allow our members to provide quality service at competitive prices. Along with providing advocacy for consumers utilizing professional moving and storage services, we strive to furnish information that informs the public about their rights and responsibilities when they move and the value of professional moving and storage services.
During 2008, an estimated 40 million Americans will have changed residences -- some for new jobs and new beginnings, some to begin retirement, and some, unfortunately, for reasons beyond their control, such as divorce or foreclosure. Regardless, relocating can often be a hectic and stressful life transition said to rank right up there with losing a loved one or a job. During such times, it’s no wonder consumers may not be as careful as they should be when selecting a mover -- and as with other businesses, there are those in the marketplace who’ll take advantage of them.
This summer we had reporters and consumers contact us for help when so-called “rogue operators” -- con artists, really -- were not living up to their promises often made on a website the masked their phony operations. We heard about a trailer of household goods being held hostage unless the customer paid an exorbitant delivery fee. or a “mover” who claimed the items suddenly weighed more than they did when it was loaded -- and would cost substantially more to deliver.
Yet thankfully, not only do these incidents not tell the whole story – they’re actually a small fraction of it. The vast majority of the Americans who engaged a moving company were quite satisfied with the professionals who are members of the American Moving & Storage Association (AMSA). In fact, 99.9% of all moving claims by customers are resolved without litigation or even arbitration.
Our new ProMover Program can take the worry and the hassle out of moving.
AMSA CODE OF ETHICS
We, the members of the American Moving & Storage Association, stand united in our sincere beliefs that honest, ethical, efficient, and quality services to the public are the ultimate goals of this organization. And, we who are engaged in the transporting and storage of household goods, pledge ourselves to uphold and advance the following principles:
To consistently offer and provide the most efficient and reliable moving and storage services available, while adhering strictly to a policy of truth, honesty, integrity and fairness in all business transactions.
To consistently strive for improving in all facets of industry operations and to bind ourselves to the individual and collective effort of seeking and effectuating such improvement.
To be conscious and considerate of consumer needs to continually promote the progress, fraternity, education, and dignity of our industry so that the public will be better served.
To promote the elimination of fraud, deceit, misrepresentation and unethical practices within the industry and to engage in formal disciplinary review of any and all members involved in such practices.
To maintain the highest concern for health, welfare and safety of our employees, while recognizing their needs as both human beings and individuals.
"A special 'thanks' to you, the management and associates of Hampden Moving and Storage, for your generous and enthusiastic support of FOX 45's Bea Gaddy Family Center 'Thanks for Giving' food drive on Friday, November 21, 2008. Hampden Moving & Storage's support of the Bea Gaddy Family Center throughout the year, as well as this special donation, will help hundreds of families in need this Thanksgiving. Even with the slow economy causing people to make difficult decisions about their incomes and needs, the Baltimore community responded by opening their hearts and wallets. FOX 45 viewers donated 2,740 pounds of food and $12,735 in financial support to the Bea Gaddy Family Center. It's the simple act of giving that each of us can do and can do together that provides comfort and reassurance to those with so little. From all of us at FOX 45, 'Thanks for Giving'. All monies and checks have been forwarded to Connie Bass, Director of the Bea Gaddy Family Center, 425 North Chester Street, Baltimore, MD, 21231 Thank you...and our best wishes for a happy, healthy holiday season."
On the Move--Mayflower Transit Agent Newsletter, April 2008
"Hampden Moving & Storage Co., Abingdon, Md.--Just one word to describe our experience: phenomenal. Debbie Kilby clearly explained what was required to prepare for the move, was extremely pleasant, and we enjoyed our meeting. Jackie was phenomenal and extremely compassionate throughout the process. The moving crew-- Moe, Leon, and Melvin,--were tremendous, extremely pleasant and very professional. On the day of--on the move from our previous house, Bill McMahon from Quality Control arrived to see how things were going. He was extremely pleasant and made sure we were happy with the moving process. Hampden Moving & Storage’s process, customer focus and compassion is a benchmark other moving companies should model after. Hampden will always receive our highest recommendation."
Hampden Moving & Storage, Inc., has been honored with the U.S. military’s prestigious “Green Arrow Award.” This honor, granted to the top transportation service providers, recognizes outstanding service and performance in the Non-Temporary storage program, evaluating moving companies on inspection reports, claims, complaints, suspensions, and overall quality of service. Hampden Vice President Dan Shanahan commented: “Hampden is very pleased to receive The Green Arrow Award, which represents our continued commitment to excellence and serving our customers. To be recognized as a leading service provider among hundreds of moving companies across 19 states is indeed a great honor. We would like to commend the military's Regional Storage Management Office for having such a program that awards those transportation providers who bring best practices to their everyday operations.”
Hampden Partners with Habitat for Humanity
On Tuesday, March 20, 2007, Hampden volunteered its signature “Red Carpet” service to help move the Habitat for Humanity warehouse from Baltimore to their new home in Edgewood, Harford County, Maryland. The contents of the warehouse included items donated to the Chesapeake chapter of Habitat. These items will be sold out the new Edgewood warehouse and the proceeds will be used to initiate a “ReStore” facility for the Chesapeake and Harford Habitat chapters. The ReStore facility will provide an ongoing source of income for these two chapters of Habitat for Humanity. The proceeds of the sales at the ReStore will then be used to further support home building projects for Habitat for Humanity. Hampden teamed up with Habitat over a year ago and has been pleased to donate trucks, equipment and strong workers to help bring families in need one-step closer to their dreams of moving into their own homes.
Hampden Kid Appearances
The Hampden Kid is alive and well at Hampden Moving & Storage. He is out and about in the community. You may see the Hampden Kid at a Navy Football game or a function at Iron Birds Stadium or Oriole Park. He may even be visiting an elementary school or a county fair. In fact, many people have requested the Hampden Kid Mascot to visit a corporate function or a even special birthday party. (read more about the Hampden Kid)
The Hampden Kid
The famous Hampden Kid has been a household name for generations. Even today repeat customers call Hampden Moving and Storage and sing the little jingle and let us know that we handled their move five, ten or even forty the Hampden Kid years ago.
The Hampden Kid is alive and well at Hampden Moving & Storage. He is out and about in the community. You may see the Hampden Kid at a Navy Football game or a function at Iron Birds Stadium or Oriole Park. He may even be visiting an elementary school or a County fair. In fact, many people have requested the Hampden Kid Mascot to visit a corporate function or a special birthday party.
To check on availability of the Hampden Kid for appearances and more, email him directly at email@example.com or contact us at 410-235-0600 !
Hampden Moving & Storage is committed to protecting the privacy of our customers and prospective customers. We have created this Web site to provide you useful information and to allow you to request additional information.
Information Collection and Use
In order to provide you with useful, timely information, and to determine the effectiveness of this Web site, certain information about your connection will be collected. This information will assist us with improving the services we offer. Information that is collected includes the number of visitors we have, the time of the visit, the type of browser and operating system being used to access this site, and information regarding where the connection originated.
Personal or confidential information will be collected only with your consent. This information may include your name, phone number, e-mail address, or other information that identifies you personally. This site does not require credit information or credit card numbers.
Hampden Moving & Storage will take every precaution to protect your personal and confidential information. When you enter personal information, it will be used only for the intended purpose.
Hampden Moving & Storage will not sell, share, or redistribute this information to anyone outside of the Hampden family of companies.
All information made available on this Web site is property of Hampden Moving & Storage and its affiliates, and may not be disclosed, disseminated, or distributed to any unauthorized party.
Hampden Moving & Storage reserves the right to add, modify, or remove portions of this policy at any time. It is recommended that you check back frequently.
Contact Hampden Moving & Storage
Hampden Moving & Storage
1304-B Continental Drive
Abingdon, MD 21009
Toll Free: 800-762-3833